Contact
Talk to support
Use chat for live blockers. Use email for access, billing, or bugs that need a written thread.
Fastest path
Live chat
Best for active blockers when you need a fast answer.
Blocked reviewPlayback issueExport question
Use chat for blocked reviews, urgent playback, export questions, or quick workflow decisions.
Start with project, issue, and deadline.
If chat does not open, use email right away.
Written path
Best for access, billing, repeatable bugs, and attachments.
One clean message is enough if the key details are there.
Use email for billing, permissions, workspace access, repeatable bugs, and attachments.
One message is enough if it includes project, issue, deadline, and browser.
Use email when stakeholders need a written thread.
Include
ProjectIssueDeadlineBrowser + screenshot
Send the project, issue, deadline, and browser with a screenshot when relevant.